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Flow - Attendee Guide

Last Update 8 hari yang lalu

Using Microphone and Webcam as an Attendee Flow Attendee's Guide (Part 1) - Joining a Webinar Joining an Always-on Room as a Registered Attendee How do I join an Event I Registered? Flow Attendee's Guide (Part 2) - Using the Webinar Room

Attendee FAQs and Troubleshooting Playbook

A complete guidebook for attendees

Tharinda Lasika

Last Update 2 bulan yang lalu

Start from Here: System Requirements Check and Recommendation
Flow is a webinar platform. To use it well, you must know what minimum and recommended system requirements to follow. Check the list here.
Troubleshooting Guides

Unable to Log in?

Q: Is the login link correct?

A: Make sure you have registered for the webinar and received the link to your email inbox.

Q: Is the date/time correct?

A: View the event date/time and make sure the time is within the start time. Sometimes you will be allowed 60 minutes, 30 minutes, or 15 minutes before the start, so be patient.

Q: Is the passcode the problem?

A: If you can see the login page and if it asks for a code, check your email. The link you were sent also includes the passcode at the end of the link.

Q: Blank/White page or Passcode not working?
A: If you are seeing errors when the passcode is correct, or if you see a blank login page,
  1. Reload a couple of times, and if it does not work, try a different browser. If it does not work,
  2. Run the following test (click here). If you see errors, do the following
  3. Try turning off any VPN connections or Firewall to get this resolved. If it does not work, please contact us.
Q: You see the "An operator has removed you from the webinar" message

A: A host has banned you from the webinar room. Please contact the host.

Q: You see "Hmm. Something went wrong. Please check your invitation" message
A: The event has been canceled. Please check your inbox if you have not received the update.
Keep seeing the Yellow Reload Dialog box
This is a clear sign of a connection issue. You can follow the steps here to identify and resolve the issue. We do not recommend mobile broadband or satellite connections, nor using restrictive VPN/Firewall connections. If you are in a work network, please read this guide.
Why am I hearing Music and seeing a Waiting Message?

This is completely normal. You are in the Lobby, and the webinar will start soon. If you know it is past the start time, ask in chat to see if the event has started. If it is started, follow the troubleshooting steps below.

Why am I not Hearing Anything: No Audio, but Video/Room is Visible, and there is No Spinning Wheel?
There are a few things that you need to check first.
  • Make sure your presenter is speaking. Some presenters do not speak all the time. Ask other attendees first. 
  • Check if your computer's audio (speakers) or your mobile device's media audio is set to zero or muted. Increase the system audio (on Windows, you can also use the mixer in the system tray), and on your phone, use the audio + button to increase or decrease the audio. 
  • On Flow, you can mute the individual browser tabs. Please check the tab for a sign (see the following screenshots). Click on the muted icon or right click to Unmute
  • On Mobile devices: Check media sound level using the audio + and - button.

    • Chrome: Tab/site Muted

    Firefox: Tab/site Muted

  • Solution:
    If the tab or site is muted, right click on the tab, and then click Unmute from the menu
    • Unable to See Visuals (Slides/Screen Share/Video), or Hear Audio (No Spinning Wheel)?

    Upon accessing the webinar room, the first thing you notice is this dialog box. It is about Automatic Media Playback. If it is NOT ENABLED, you will encounter this. 

    Learn how to fix the issue here.

    Unable to See Visuals - There is a Spinning Wheel
     
     

    Click here to learn how to fix this.

    Other Issues (Video)
    Q: Videos are choppy and not in sync?
    A: Make sure your internet connection meets the recommendations (here). You can try a different browser as well
    Q: The screen is freezing?
    A: Try reloading once, and make sure your internet connection meets the connection recommendations (here).
    Q: Screen sharing is blank?

    A: 

    • Make sure only you are affected. 
    • If it is everyone, then ask the host/presenter to check their screen sharing. 
    • If it is just you, reload a few times. 
    • Then try a different browser, and next, try turning off the VPN connection or Firewall to get this resolved. 
    • You can identify issues by running the following test (click here). If it does not resolve, contact Flow technical support.
    Chat, Q&A Problems?

    Q: How do I chat?

    A: Click the chat button in the upper-right toolbar (legacy room layout), or in the toolbar at the bottom (new room layout)

    Q: Unable to see chat messages?

    A: Probably no one has sent messages, or you are in the privatized mode (only your chat and host/presenter chat are visible to you).

    Q: Unable to send chat messages?

    A: See if your chat is disabled. If not, reload once and see. Please use a browser with the latest updates - we recommend Google Chrome.

    Q: How do I ask a question (only when the QA is enabled)?

    A: You can either ask questions in the chat box or you can ask questions during a Q&A session. You will see a separate chat tab there if a Q&A session is in progress.

    Q: How do I rate a question asked by someone else?

    A: Click the thumbs-up icon next to the question.

    Q: Why do I not see the messages I sent?

    A: Hosts can hide/remove chat. Make sure you do not use offensive content. You can also try reloading your browser, clearing browser cookies/cache, or using a different browser to see if it gets fixed. Make sure your connection is strong enough.

    Q: Can I un-send a message or a question?
    A: You cannot un-send messages.
    Unable to Click Links, Survey, and Presence Checks?
    Q: I am unable to click links in chat...

    A: Try copying the link and opening it in a browser tab, or try using a different browser. Make sure popups/redirections are not blocked.

    Q: When I click a link, I get out of the webinar room?

    A: Click the back button or reuse the link to get back.

    Q: Unable to click survey options?

    A: Try reloading the browser, and it should fix the issue. Please use a browser with the latest updates - we recommend Google Chrome. If you are on mobile, please use the landscape mode.

    Q: Unable to click/see presence checks?
    A: Reload the webinar room if your connection is bad. Please use a browser with the latest updates - we recommend Google Chrome. If you are on mobile, please use the landscape mode.
    I haven't Received My Certificate. What Should I Do?
    You should contact your host and request assistance if your certificate did not arrive in your inbox. Please also check the spam box and whitelist flowapp.com.

    How-to Guides

    How to Turn On/Off, Increase/Decrease Audio?
    On Browser (PC)
    1. Right-click on the browser tab
    2. Click "Mute": This will mute the audio for the website
    3. Right click and unmute (it keeps the memory, so have unmute next time if you close the tab/webpage).
    On Mobile Devices
    1. Use the audio buttons to adjust the volume.

    On Windows

  • Use the Windows speaker volume to increase or decrease the volume or mute
  • Use the Windows speaker volume to increase or decrease the volume or mute
  • Or else, use the mixer device. Here is how:
    • Right-click on the speaker
    • Open volume mixer
    • Adjust the audio 
    • On Mac
    1. Use the Mac's built-in controls
    2. Or else, use an application such as MixPad, eqMac, or Boom3D (some may require purchasing).
    Get a Notification Upon Host's Messages

    View this guide for more information on notification management.

    Download Chat Transcript

    View this guide to learn more.

    Download Files/Resources

    You will be able to find the files in the chat (uploaded by the host). Scroll up and find them in the chat history.

    How do I talk with hosts/presenters using a microphone/webcam?

    Please see the following guide here...

    How to enable Dark Mode?
    1. Click the Settings button at the bottom toolbar (new room layout), or click the Gear button at the upper right (next to the chat option)
    2. Click on the Dark Mode toggle from the settings box. 
      View this guide to learn how to enable it
    How to hide/collapse the webcam area (tray)?

    Use the carrot buttons to collapse or expand the sections. See this guide to learn how to

    How to hide the menu bar at the upper right? (Legacy Room Layout)

    Use the carrot button in the upper right panel.

    How do I watch the replay?

    A1: It's simple! Use your login link. If the webinar was recorded by the host, you can view it. In some cases, even when you did not register for the event, you can watch the replay (you may need to register for it). The file is in MP4 format. 

    A2: If you are using a Webinar Room (as a registered user), please see this guide, as it is available in the Flow dashboard.

    Q: Can I view a replay of an event that I did not register for?

    A: If the host enabled "On-demand" mode, you can register and view the replay.

    Slides

    Q: How do I obtain a copy of the presentation?
    A: It is available to download in the webinar room if the host has enabled the option (see below). If it is not enabled, check the chat box to see if the host uploaded it there.

    The slideshow download option appears at the bottom left of your screen during slideshows.

    Screen Sharing

    Q: How do I view in full screen?
    A: Double click/tap in the middle or use the Full Screen button in the webinar room
    Q: Can I take the screen moved out of the webinar room and place it somewhere else?
    A: Yes, read the Picture in Picture guide here.

    Polls

    Q: How do I vote in a poll/survey
    A: When there is a survey or a poll, you have to select the appropriate options from the survey that you see on the main window. Next, click Done to submit the votes.
    Q: Can I see votes?
    A: Only if a host shares it.
    Q: A host requested to take a survey at the end of the webinar. I exited earlier. How do I take it?
    A: It is available only when the host ends the event for all.

    What is the Web Content Block?
    A: Web content block (more details here) is one of the latest additions to Flow. When a host wants you to experience a webpage, go through a sales/marketing page, sign-up page, or 3D/AR/VR content, you will see the web content block. It is a browser within the webinar room. Feel free to fill in, click, and navigate as you wish. This is not a host-controlled module, so you can fully experience whatever is displayed there.

    Q: I see a YouTube video but it does not play

    A: With Web Content Block, you can view the YouTube videos if the host is sharing them with you. Be sure to click the Play button to view the video.

    Whiteboard

    Q: Unable to see the content - content misaligned
    A: Ask the host to make them center. You also can move the content on your screen (or change the browser's Zoom level).

    How do I Exit the Webinar (Leave)?

    On the legacy room layout, click the X button on the upper right panel (see below).

    On the new room layout, click the Leave button on the toolbar at the bottom.

    Got any other questions?
    Contact the technical support team by clicking the Live Chat bubble at the bottom right!

     

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