Webinar Room Loading Issues - I See a Spinning Circle
Stuck at spinning circle or occasional appearance of a spinning circle
Tharinda Lasika
Last Update منذ شهرين
Sometimes, when you join a webinar room, you may see a spinning circle (in Blue/Teal color). The following conditions apply here. Appropriate fixes/resolutions should be attempted as guided below.
What causes the spinning circle?
There can be a few reasons for this.
- Case 1: As soon as you join the webinar room/event, you may see the following dialog box within a few seconds (see the screenshot below). This dialog box must be accepted in order to see the screen sharing/slides and other media modules. You may still hear audio while the spinning circle exists (in some cases, you may not hear audio as well)
- Case 2: You are constantly loosing connection
- Case 3: Your connection is interrupted by a firewall/VPN system.
Case 1: Troubleshooting Guide
Why do you see this Dialog box?
- This is a default security standard applied to all browsers to deal with WebRTC (the new technology we use) permissions and security. We cannot prevent or bypass it as it is a global standard.
- If you miss this dialog box (as it may close automatically after few moments in Chrome for example), you only see the spinning circle with/without audio dialog box
- What if this does not show up or you missed it?
- Reload the page
- What if this dialog box does not show up at all?
- Use the incognito mode/private browsing in your browser, log in again, and see if it works. If it doesn't,
- Clear browser cache/cookies
- How to clear in Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
- How to clear in Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4
- How to clear in Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- How to clear in Safari (Mac): To clear the cache and cookies in Safari on a Mac, navigate to Safari > Settings (or Preferences) > Privacy, then click "Manage Website Data". From there, you can choose to remove all website data or select individual sites to remove
- How to clear in Android: https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DAndroid
- How to clear in Apple iOS: https://support.apple.com/en-lk/105082
Case 2: Connection Problems
If none of these methods work, you may have a problem with your connection. To find out the problem, use our network diagnostic tool and run the test there and contact us.
Connection tester: https://diag.flowapp.com/speedtest/
Case 3: Connection Interruption (Firewall/VPN Issues)
To find out if something is blocking your connection, use the following tools.
- Run this diagnostic test: https://webrtccheck.flowapp.com/ (refer to the guide for troubleshooting)
- Network Speed test: https://diag.flowapp.com/speedtest/
If you see any issues with the first test, and if you are using a work/company internet or a network that may be behind a VPN, please follow the guide below.