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Troubleshooting Information

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How To Check On Live Webinar Room Logs

Troubleshooting problems

Tharinda Lasika

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The easiest way to check on in-room logs would be to click the settings button of your Flow Dashboard, as well as in the webinar room. In the new room layout, it is on the toolbar at the bottom (old layout has it at the upper right panel). These logs may be requested by the Flow support team when troubleshooting issues.

Old Room Layout

Capturing the Logs

  • While on the Flow Dashboard, click the gear button at the top right area next to your profile. In the webinar room, to collect the logs, click the Settings option to open the settings panel instead.
  • Click View Log
  • A new window will appear with the in-room logs. There are other options like Copy Logs, Toggle detail logs, Clear logs and Close Log
  • For more information, you can click Toggle detail logs , as this will also be helpful if you want to send a report regarding bugs or errors to the Flow Support Team.
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